Shipping policy
Shipping Policy
Thank you for shopping with 8illion! We are committed to providing you with a smooth and efficient shopping experience. Please review our detailed shipping policy below to understand our timelines for pre-orders and premade products.
Pre-Orders
Domestic Orders (Australia):
- For pre-ordered items, please allow approximately 7-14 business days for processing and shipping. This timeframe allows us to ensure that your order is carefully prepared and dispatched.
- Once your pre-order is ready for shipment, you will receive an email with tracking information so you can monitor your package's journey to you.
- Please note that pre-order items may be subject to delays beyond our control. We appreciate your patience and understanding as we work to get your items to you as quickly as possible.
International Orders:
- For international pre-orders, please allow 14-27 business days for processing and shipping. This extended timeframe accounts for additional handling and shipping requirements.
- As with domestic orders, you will receive tracking information once your pre-order is dispatched.
- Delivery times can vary depending on your location and customs processing times. We will do our best to provide updates, but please note that international shipping can sometimes be subject to delays.
Important: Pre-order items are produced in limited quantities, and shipping timelines are estimates. We will keep you informed of any changes to the estimated shipping dates.
Premade Products
Domestic Orders (Australia):
- Orders for premade products will be processed and shipped within 2-7 business days from the date of your order. This timeframe ensures that your items are prepared and dispatched efficiently.
- You will receive an email with tracking information once your premade product has been shipped, so you can keep track of its progress.
International Orders:
- For international shipments of premade products, please allow 7-14 business days for processing and shipping. This accounts for the additional time required to handle international logistics.
- Tracking information will be provided once your order is dispatched, allowing you to monitor the status of your shipment.
- Delivery times may vary based on your location, and additional customs processing time may affect the overall delivery timeframe.
Note: Shipping times for premade products are estimates and can be influenced by factors such as your delivery address and shipping carrier conditions. We will keep you informed of any potential delays.
General Shipping Information
- Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You will see the shipping cost at checkout before you finalize your purchase.
- Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our shipping partner’s website.
- Address Accuracy: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect address information.
- Customs and Duties: For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.
If you have any questions or need assistance with your order, please reach out to our customer service team at shop8illion@gmail.com. We are here to help and ensure you have a pleasant shopping experience with 8illion. Thank you for your support and patience!